Privacy Policy

Last updated: September 2024

This Privacy Policy explains how Caravan Towing Services UK (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website https://www.caravan-towing-services.co.uk/ (the “Website”) and when you contact us about our caravan towing services.

By using our Website or by contacting us about our services, you are deemed to have read and accepted this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.

1. Who We Are

Caravan Towing Services UK provides professional caravan towing and related services throughout the UK. For the purposes of data protection laws, we are the data controller of the personal information you provide to us via this Website.

2. Information We Collect About You

We may collect and process the following types of personal information when you use our Website or contact us:

• Contact details: your name, postal address, email address and telephone number.
• Booking and service information: details of your enquiry or booking, such as service type, dates, locations and any additional information you choose to provide.
• Payment details: limited payment information if you pay online (see the “Payments” section below).
• Survey and feedback information: information you provide when you complete customer surveys, reviews or feedback forms.
• Technical and usage data: information about how you use our Website, collected automatically through cookies and similar technologies (see the “Cookies” section below).

3. Payments

We do not store full credit or debit card details on our own servers, nor do we share customer payment details with any third parties other than secure payment processors used to complete your transaction.

4. How We Use Your Information

We use the information we collect about you for the following purposes:

• To manage your account and respond to your enquiries.
• To provide and manage the caravan towing and related services you request from us.
• To process payments and help prevent fraud.
• To send you service messages, booking confirmations and important updates about your enquiries or bookings.
• To send you newsletters, offers, alerts and information about our services and, where appropriate, carefully selected third-party services that we believe may be of interest to you.
• To conduct surveys, competitions and promotions (participation is always voluntary).
• To analyse and improve the performance, security and user experience of our Website.
• To comply with legal obligations and respond to lawful requests from government or regulatory bodies.

We may communicate with you by email, telephone or mobile push notifications (where applicable).

5. Legal Bases for Processing

We process your personal information on one or more of the following legal bases:

• Contract: to provide the services you have requested or to take steps at your request before entering into a contract.
• Consent: where you have given clear consent for us to send you marketing communications or to use cookies that are not strictly necessary.
• Legitimate interests: to operate and improve our business and Website, provided that your rights and interests do not override those interests.
• Legal obligation: where we need to comply with a legal or regulatory requirement.

6. Marketing Communications

When you provide your email address or telephone number, you may give us consent to send you marketing communications about our services and, occasionally, about relevant third-party products or services.

You can opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email we send; or
• Contacting us using the details on our Contact page.

Even if you opt out of marketing, we may still send you service or transactional messages that are necessary to provide our services to you.

7. Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, to improve efficiency and to provide information to website owners.

On our Website we may use cookies to:

• Remember your preferences and improve your browsing experience.
• Understand how visitors use our Website so we can improve our content and services.
• Support security and performance features.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect how our Website functions.

8. Sharing Your Information

We may share your personal information with:

• Trusted third-party service providers who help us operate our business and deliver our services (for example, payment processors, IT and hosting providers, email service providers).
• Credit reference and fraud prevention agencies, where necessary to process your subscription or payment and to protect against fraud.
• Third parties whose services we believe may be of genuine interest to you, where permitted by law and, where required, with your consent.
• Government bodies, regulators, law enforcement agencies or other third parties where we are required to do so by law or to protect our legal rights.

If you do not want us to share your data for marketing purposes, you can opt out at any time by contacting us using the details on our Contact page.

9. Business Transfers

In the event of a sale, merger, consolidation, change of control, transfer of assets or re-organisation of our business, we may transfer, sell or assign the personal information described in this Privacy Policy to one or more third parties as part of that transaction.

10. Data Security and Storage

We take the security of your personal data seriously. Your personal data is collected and stored in a secure manner on dedicated servers, and we use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration.

We will retain your personal information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including to satisfy any legal, regulatory, tax, accounting or reporting requirements.

11. Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal data, in certain circumstances.
• The right to object to or restrict the processing of your data, in certain circumstances.
• The right to withdraw consent where we rely on your consent to process your data.
• The right to data portability, in certain circumstances.

To exercise any of these rights, please contact us using the details on our Contact page. We may charge a small fee where permitted by law for processing access requests.

12. Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy applies only to our Website. If you follow a link to another website, you should read the privacy policy of that website before providing any personal information.

13. Changes to This Privacy Policy

We review this Privacy Policy regularly and may update it from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. How to Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us using the details provided on our Contact page.