This policy explains how we use your personal information which you provide to us when using our website.
We take our responsibilities for managing your personal data seriously.
We do not store credit card details nor do we share customer details with any 3rd parties.
What information we collect about you?
We collect personal information from you when you register with us such as your name, postal address, email address or personal telephone number and payment details if you have paid online. The nature of the Service that we provide requires that you provide us with personal data so that we can provide the Services to you. Your personal data is collected and stored by us in a secure and safe manner in a dedicated server.
We collect information when you complete any customer survey.
Website usage information may also be collected automatically using cookies.
When you give us your email address when you register with us you are giving us your consent to receive emails and/or mobile push notifications from us. These emails/notifications may be about the Services we provide to you, the items listed on our Website and/or for other marketing purposes (being details of either our own or third party products or services). (You always have the option to later unsubscribe from certain types of (or all) marketing emails/mobile push notifications and we may keep your email address on our files for analysis purposes or because you have registered with us.)
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How will we use the information we collect from you?
We may use your information to manage your account, provide the Services to you and to send you newsletters, details of offers or alerts and also information about other products or services that we think may be of interest to you. We may communicate with you via email and mobile push notifications. We may use your information to answer your enquiries or otherwise communicate with you. We may share your personal data with third parties where we consider that the services offered by such third parties will be of interest to you or where this is necessary to provide our services to you.
If you do not want us to share this data you can opt out by contacting us via email or by telephone. This information is available on our contact page.
From time to time we may run competitions or undertake surveys and in doing so we may request that you provide certain information such as your contact details. This is on a voluntary basis and you may choose not to participate and not to provide the information.
In processing your subscription we may send your information to credit reference and fraud prevention agencies.
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.
Access to your information
You have a right to request a copy of the information we hold on you at any time. There may be a small charge for processing this request.